BUS 615G - Conflict Resolution/Negotiation

Conflict Resolution/Negotiation is a skill needed in most, if not all, areas of the business world. The purpose of this course is to gain an understanding of and use of the theory and processes of negotiation as well as an introduction to alternative dispute resolution techniques. Through reading, discussion, and experiential exercises the student begins to understand the complexities of the negotiation process: planning and preparation, strategies, tactics, important contextual factors as well as ethical issues of concern. Negotiation across cultures is examined. Alternative dispute resolution processes such as arbitration and mediation are introduced. Completion of Organizational Behavior and Management prior to enrollment is recommended. This course is not open to Business Administration BA/BS, Accounting BS, and Masters of Accounting majors.

Credit(s): 3

Note:
* This course is taught by the Institute for Academic Outreach.